Question 1

How can I chat with my child in KidGram?

Accepted Answer

KidGram app supports all content, groups and channels created in Telegram, as well as chats with Telegram users. 
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1. Open the app store and install Telegram messenger on your device.
2. Log in to Telegram using your account and the phone number of your device.
3. Use the Search by contacts and people function to find the child's contact using the phone number of the Kid's watch.
4. Add your child to contacts and you can chat.

NOTES: In order for the child to be able to reply you, you must allow chat in the ELARI SafeFamily application.

Question 2

Ban the searching of groups, channels and contacts in KidGram

Accepted Answer

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1. Open the ELARI SafeFamily app on the parent's smartphone. 
2. Go to KidGram tab. 
3. Click on the switch next to Search contacts and content of KidGram/Telegram.

Question 3

Preview chats, channels and groups in Telegram

Accepted Answer

https://static.wixstatic.com/media/e5b350_74b294ab3d6d4c26bee5282ab8a75929~mv2.png

If you see the Telegram button on the chat, group or channel plate, then you can view the chat in the Telegram app. To do this, click on the Telegram button on the chat plate, then you will be transferred to Telegram app or to the app store.

NOTES: If the Telegram button is missing, then it’s impossible to view a chat, group or channel due to the settings of these chats or user accounts

Question 4

Allow or deny chats

Accepted Answer

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1. Launch the ELARI SafeFamily app on the parent's smartphone.
2. Go to KidGram tab.
3. Select the Requests subtab on the KidGram page.
4. You will see a list of chats, groups and channels that the child wants to join and chat with or to which he was invited.
5. Allow or Deny a chat/channel/group. While chats, channels or groups are in Request status, they are completely inaccessible to the child.

NOTES: Subsequently, you will be able to deny or allow the chat in the Allowed/Blocked subtabs

Question 5

Viewing your child's chat statistics

Accepted Answer

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1. Launch the ELARI SafeFamily app on the parent's smartphone.
2. Go to KidGram tab. 
3. Select the Chats subtab on the KidGram page. 
4. Click Statistics on the chat plate: you will see chat statistics for 10 days by default. 
5. Click on the filter button indicating the number of days and select the timespan of the chat statistics to be revealed.

Question 6

Access to the child's chat history

Accepted Answer

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NOTES: Access to the Chat History is provided free of charge for several months after the launch of the KidGram app. Terms are subject to change in the future without prior notice to users. Chat history is available only for the chats, groups and channels that were previously allowed by you.

1. Launch the ELARI SafeFamily app on the parent's smartphone.
2. Go to KidGram tab.
3. Select the Chats subtab on the KidGram page. 
4. Click Chat history on the chat plate to view all messages in this chat, including deleted messages by the child or his correspondent.

Question 7

How to set up KidGram on a smartphone/tablet if the child already has a KidGram account on the kids watch?

Accepted Answer

1. Open KidGram on a kids watch.

2. Check that there's a Telegram chat on the list of chats and it's available to read.

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3. If the "Telegram" chat is not on the list of chats or it is blocked, then do the following:

a) Open the ELARI SafeFamily application on the parent (your) device;

b) From the list of devices, select the kids watch where  the child is authorized in KidGram;

c) Go to the KidGram tab;

d) Using the search, find the "Telegram" chat in  "Requests" or "Blocked" sub-tabs;

e) Allow or unblock the "Telegram" chat.

4. After you have made sure that the “Telegram” chat is available to read on the kids watch, proceed to setting up KidGram on a kids smartphone or tablet following this authorization method: “Using the code received through the kid’s Telegram/KidGram account”.(https://www.kidgram.org/kidgram-on-smartphones) Start setup with the Step 2.

Question 8

Why is the location of an Android smartphone with KidGram displayed inaccurately in ELARI SafeFamily?

Accepted Answer

IMPORTANT! The location of a smartphone with KidGram is updated only when you click the "Update location" button in the ELARI SafeFamily application.

Please note that this is an approximate manual due to differences in Android OS interfaces between smartphone brands.

If the location is displayed inaccurately, check the location settings and the app's permissions. In the KidGram application the location permission has to be set to the ALWAYS mode, only in this case the KidGram application can send the correct geolocation to the ELARI SafeFamily application at any time.

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How to check location settings on a kid’s device:

1. Go to Settings > Geolocation or Location

2. Enable geolocation.

How to check the permission to access location on the kid’s device:

1. Press and hold the KidGram icon until the quick action window appears. Click "Details" or the corresponding icon

OR

Go to Settings > Apps > KidGram

OR

Go to Settings > Location > App Permissions > KidGram.

2. On the app information screen, select "Permissions" and then "Location".

3. Select the mode "Allow in any mode" or "Allow all the time".

4. If this menu has a "Use precise location" function, then enable it as well.

Question 9

What happens when the KidGram free trial on smartphones and tablets ends?

Accepted Answer

You have free access to controls of the KidGram messenger as a part of an initial welcome bonus. It is done so that you can get acquainted with the functionality of the service.

We do not ask you to provide your credit card information to make an advance payment in order to make the whole process simpler and more convenient for you.

We hope that in the future, an inexpensive ELARI Premium subscription won't seem too high a price for this crucial service. Your support through the subscription will allow us to further improve this service aimed at the good-natured development of kids.

After the initial free trial expires, the control of KidGram through the ELARI SafeFamily application will be blocked for smartphones and tablets ONLY. Also, in order to prevent the uncontrolled use of KidGram by a child, access to KidGram TV, Chats and Contacts tabs in KidGram will be temporarily blocked. During the blocking of access, a notification will be displayed both in the parent's and the kid's applications.

To subscribe to ELARI Premium:

1. In the ELARI SafeFamily app, select a kid's smartphone or a tablet with KidGram installed.

2. In the left upper corner of the SafeFamily home screen open Menu or Settings.

3. Tap My Subscriptions.

4. Choose the type of subscription that suits you and follow the instructions in the app.

Question 10

Why can't I add multiple Android devices with the same KidGram account to the ELARI SafeFamily app?

Accepted Answer

The KidGram account management is synced across all Android/iOS devices with the same KidGram account.

You just need to add any Android/iOS device with your child’s KidGram account. Other Android/iOS devices will be managed through the device you have already added.

Please note! If your kid uses a watch with KidGram and a smartphone/tablet with KidGram, then both devices must be added to the ELARI SafeFamily app.

Question 11

How to bind KidGram on a smartphone / tablet to the second (another) SafeFamily parent account?

Accepted Answer

The process of binding to the second and subsequent ELARI SafeFamily parent accounts is carried out in the same way as binding to the first ELARI SafeFamily parent account.

Read more in the "K(https://www.kidgram.org/kidgram-on-smartphones)idGram for smartphones"(https://www.kidgram.org/kidgram-on-smartphones) (https://www.kidgram.org/kidgram-on-smartphones)quick start guide, chapter name - “How to bind the child's KidGram account to the ELARI SafeFamily parent account”

Question 12

How to update KidGram to the latest version on a kids watch?

Accepted Answer

https://video.wixstatic.com/video/e5b350_1514d6e5d34d4df6a4da49a03ec65966/360p/mp4/file.mp4

Attention! The watch must be at least 30% charged. If the charge level is less than 30% then charge the watch. The watch must be connected to the internet.

IMPORTANT! Your mobile operator may charge you for mobile internet usage on watches.

To use the current version of KidGram you need to update firmware of the kids watch, in order to do that:

1. Open "Settings" in the apps menu of your kids watch.

2. Enter a security code to access watch settings. You can find it on a separate sticker included in your watch kit. Depending on your watch model, the security code may be “2020”, “2021” or “2022”.

3. Find "Software Update" in settings and tap it.

4. Click "Check" to verify the firmware version is up to date.

5. If an update for your watch model is found, the watch will start downloading it. After an update is downloaded, click "Instal" and wait for the installation process to finish. IMPORTANT! Do not interact with kids watches during the update process.

During the update process the watch may reboot itself several times - this is normal. After the process is completed a notification will appear on the watch screen, verifying the update has been successfully installed. Please repeat the update procedure to make sure you are using the latest software version.